These Terms and Conditions apply to all orders for products placed with us via my website or over the telephone. Please read them carefully before ordering products from me Nothing in these Terms and Conditions affects the statutory rights of consumers.
ACCEPTANCE OF YOUR ORDER I, Tarrag Naegel Limited, must receive payment of the price of the products and any quoted delivery charges before I can accept your order. I reserve the right to refuse your order or to restrict the number of products you may order.
If you place your order using our website you will receive an email from my payment providers, Pay Pal or Stripe, using the email address you provided when placing your order. Please visit the PayPal or Stripe website to find out more about Pay Pal or Stripe.
I will also send you an email acknowledging your order. Both of these emails are sent automatically and do not mean that I have accepted your order.
I will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, my acceptance of your order takes place upon delivery of the products. Only when i have accepted your order is a binding contract created between us.
PRICES My prices are available over the telephone and are set out on my website and other literature. Prices are set out on my website in Pounds Sterling and are inclusive of United Kingdom-rated VAT at the prevailing rate where applicable.
You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.
Prices remain in force until we publish new prices on our website. Delivery charges may apply and, if applicable, will be displayed during the order process.
Whilst I try to ensure that all prices on our website, in our literature and given over the telephone are accurate, mistakes can sometimes occur. If I discover an error in the price of products you have ordered I will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If I am unable to contact you I will treat the order as being cancelled. If the order is cancelled, I will refund any money which I have taken from you.
IMAGES All images and descriptive matter contained in my website or other literature are for the sole purpose of giving an approximate idea of the appearance and characteristics of the products described and should not be used or relied upon for any other purpose.
The product dimensions supplied are intended to give an approximate indication of the size of individual products. The images of products may not show their actual size. If you wish to inspect a product before purchasing it, please contact me so that we can make arrangements in store.
AVAILABILITY All orders are subject to availability of products bearing in mind your Tarrag Naegel piece is handmade to order. If I am are unable to deliver products ordered by you I will notify you (where practicable) and, if I have received the price and the delivery charges of the unavailable products, I will refund them to you within 30 days unless you agree to a longer period.
DELIVERY Orders are delivered to UK postal addresses only at this time if you live outside the UK please email us and we will sort out something for you.
We aim to provide delivery within 36 to 42 working days, where possible.
Orders can be placed on the website at any time. I aim to process orders placed before 3pm Monday through Friday (excluding Bank Holidays) the same day however this is not guaranteed. Please allow up to 2 working days for your order to be dispatched.
All orders are sent by Royal Mail recorded delivery except orders over £100 which will be sent Royal Mail registered delivery.
In exceptional circumstances and for special ordered items please allow up to 56 days for delivery, however I will be in contact and provide you with all information to keep you updated with the progress of you order.
I will deliver products ordered by you to the shipping address stated on your order form.
RIGHT OF CANCELLATION The United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.
For reasons of hygiene and public health, you may not cancel your order for any jewellery which passes through the skin (such as earrings) if we have already dispatched those products to you. Nothing in this condition 6 is intended to affect any statutory rights you may have as a consumer.
If you wish to cancel your order please email me at firstname.lastname@example.org .Until you have returned the product to me, you must keep it in your possession and take reasonable care of it. I will credit the price of the product and your delivery charges to your credit/debit card.
All products bought from us are guaranteed against defects in materials and workmanship for 12 months from the date of purchase. If within that period after having opportunity to inspect a product we are satisfied (acting reasonably) that it is faulty as a result of a defect in materials or workmanship you may return the product to us for an exchange of the product. You must provide us with the original invoice, despatch note or other proof of purchase.
If I supply a replacement product this warranty shall apply to the replacement product for the balance of the warranty period for the original product.
Nothing in this condition affects your statutory rights as a consumer.
This warranty does not apply where the defect is due to the product not being cared for in an appropriate manner or the product has been modified, misused, neglected or wilfully or accidentally damaged. This warranty is not transferable to a new owner of the product.
SECURITY I endeavour to protect our users' information in respect of their use of this website. When users submit sensitive information via the website, their information is protected both online and off-line. When my registration/order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with with industry standard encryption software. All card details are taken via Stripe (https://stripe.com/gb)